Last updated: 31.10.2019
You consent and acknowledged to be guided, administered and governed by these Terms and Conditions when you access or utilize any part, page or section of the website https://www. CasinoToken .com (the "Site" or any relevant domain variations which include Club Token, Casino Token, CasinoToken.com and so forth.) Also when you sign up for an account with https://www.casinotoken.com, you consent to be guided by these Terms and Conditions which we regarded you have thoroughly gone through and understand.
1.1. We may offer and published these Terms and Conditions in varieties of languages other than English for the purpose of reference. As a matter of fact, if any deviation or disagreement arises between the English format of the Terms and Conditions (available from the landing page of the Website) and another format in some other language, the English format will be relevant, applicable and acknowledged.
1.2. The website CasinoToken.com is operated by Direx Limited, Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus (“Company”) and all game content is licensed through the Direx NV, Heelsumstraat 51 E-Commerce Park, Curaçao. Registration number 131879., a company registered by the Government of Curaçao, as an Information Provider legally authorized to conduct online egaming operations from Curaçao. Egaming Licensing and Supervision is provided by Antillephone N.V.
2.2. We maintain all right to revise any provisional statement emphasized on these Terms and Conditions with or with no former notification or awareness. Incessant and unending usage of Casino Token services and Website after any such revision or modification to the Terms and Conditions will be considered to be your acknowledgment and consent to be constraining by of such corrections, alterations and/or adjustment to these Terms and Conditions.
2.3. In the event that you don't concur with any of these Terms and Conditions, kindly don't endeavor to sign up with Casino Token.
3.0 Binding Declarations
By consenting to these Terms and Conditions, you therefore show and guaranteed that:
3.1. Your age is above (a) 18 or (b) such other legitimate age or regarded and maturity age as stated and recognized by any laws which concern you, whichever age is above this.
3.2. You are competent and have proper ability to be into a lawfully binding agreement with us and you are not confined and bound by any type of constrained lawful support.
3.3. You comprehend that by utilizing our various services you are open to mislay or lose money on sports bets, casino games and lotto, and acknowledge and admit that you are completely in charge of that loss.
3.4. The site must be utilized for personal enjoyment and leisure purposes and might not be utilized for a business benefit.
3.5. You won't utilize our service while situated in any area or part of the world that disallows the placing and/or accepting of bets on the web, and/or playing our games for and/or with currencies made available on our site
3.6. You are allowed in an area or part of the world in which you are situated to utilize online sport bets, casino and lotto services.
3.7. We have an international license to operate with. Despite this, our website needs to be operated globally, however we don't hold any obligations of any local law issues if you are situated in areas and part of the world that forbid you from taking part in online games bets, gambling, gaming, and/or games of skill, for and/or with currencies offered on our website.
3.8. Money that emanate or gotten through criminal activities and/or other illicit and/or unapproved exercises, are not permitted to be deposited and/or aiming to utilize your account regarding such activities and that you should not utilize and/or permit different persons to utilize the services gave by us and your account for any criminal and/or generally unlawful exercises including, without restriction, government tax, under any law pertinent to you or us.
3.9. You won't utilize any gadget, robot, spider, program software, standard or other technique (or anything in the way of the previous) to meddle or endeavor to meddle with the typical legitimate working of our services (which include machines, PCs, program software or whatever other mechanized systems) planned particularly to overthrow the Casino Token systems and will not conspire or endeavor to conspire with other players so as to siphon CasinoToken.com or its clients.
3.10. You are not regarded, viewed and analyzed or delegated as an uncontrolled or gambler that will pose problem.
4.0 Deposit and Withdrawal of Funds
4.1. Casino Token maintains the right that is needed to adopt an additional guidelines and procedures and intends to check and examine your identity (Know Your Client) when carrying out deposit or withdrawal from your Account.
4.2. Transactions are put under thorough verification to disallow and stop money laundering and suspicious transactions.
4.3. Any amount of money may be you withdraw from your Account with respect to the Account Balance by providing us with a substantial and valid notification of such withdrawal in the way determined and stated in the My Account page of our Web website.
4.4. We won't acknowledge and respect any withdrawal demand made generally than through the provided means in the My Account pages of the Website. Our representatives and any agents are not approved and allowed to authorize money circulation in your account in some other way.
4.5. You are to note that any payment shall be your sole obligation to monitor such as taxes, fees, charges or levies which may be applicable to your winning.
4.6. So as to be able to withdraw your cash, for security purposes, you must keep in mind to use only those payment processors which you used to make deposit of funds. If at all, by means you want to withdraw funds through other payment technique than you have utilized some time recently, for you to tender a new deposit by appropriate payment method and afterward make a withdrawal request.
4.7. Withdrawn on the same Bitcon wallet are all the winnings realized through Bitcoins deposits, which was used to make deposit.
4.8. All withdrawals will be prepared and worked on within 24 hours during working days, and the condition in which the player must present complete information and no suspicions or issues happen. Casino Token does not give any assurance on the withdrawal processing time; however we will execute it at the earliest opportunity. In the event that it takes over 24 hours on working days, please contact firstname.lastname@example.org.
4.9. The Company maintains the right to withhold withdrawals for the time expected to ascertain the identity of the player. Withdrawal of funds will be denied in case of false or incorrect presentation of personal details and there can be outright termination of such account. We will contact the player via email and please, note the withdraw can't be requested if the player has any number of active loteries or he is still participating in the tournaments.
4.10. In case that the demanded amount of money surpasses the particular payment system limit, the amount will be withdrawn installmentally.
4.11. Remain the rightful property of Casino Token is any amounts which was mistakenly credited as winnings into your account and will instantly be transferred from your account once the error has being detected. Any winnings erroneously credited to your account yet withdrawn by you will constitute a debt owed by you to Casino Token in the measure and amount of such wrongfully ascribed winning.
4.12. 50 EUR/USD/0,005 BTC is the minimal amount allowed to be withdrawn by you. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
5.1. Your account/Anti Fraud
5.1.1. Before you can begin playing on Casino Token.com, you are required to first sign up and make a deposit certain amount of money into your Account
5.1.2. You consent to give whole, complete and exact sign up detail to us. You consent to educate us quickly which will be done in writing, of any progressions to such information.
5.1.3. You approve us to utilize any method that we regarded important to check and examine your identity and impute appropriateness with any third party providers of information.
5.1.4. We utilize strategy that ward off fraud to safeguard any form of financial imposture on the site. Any step of this kind of fraudulent activities result in quick end of the player's account.
5.1.5. Every player can open and make an individual user account. Opening user accounts that are multiple may lead to discontinuation of the accounts.
5.1.6. The player should not give allowance for his account to be accessed or permit utilizing the site to any third party including yet not constrained to minors.
5.1.7. Signing up will be actualized utilizing secure server encryption.
5.1.8. You will notify us immediately you detect any error or mistake in relation to your account or any wrong estimation as to any bet you have set. We maintain all right to render any bet invalid and void that is the subject of such a mistake.
5.1.9. Acounts that are dormant are inactive player accounts which a player has not logged into or logged out of for 12 (twelve) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive. You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
6.1 If you sign up with us through the Website. Once your registration is completed, we will send a confirmation email to the email address you have supplied that your account is successfully opened.
6.2 You will be mandated to choose a password for use once you carry out registration through the Website.
6.3 You consent to safeguard and keep to yourself confidentially your password and that you are liable for any mishandling of your password. Any harm or damage experienced because of a third party utilizing your account will not be pay back by us and further you shall have full obligation regarding any third party utilizing your login information and shall regard us safe in relation to the loss experienced.
6.4 You consent to notify us without delay through email if you perceive that your account details has being abused, intruded, and mistreat by a third party so that we may terminated or end the account.
6.5 We suggest that you deactivate any programmed and automatic password memory in your web browser preceding usage. This will restrict the danger of unapproved utilization of your account.
6.6 Account Balance
6.7 All of these calculations will be the final in relation to your Account Balance, Bonus Balance and sum of money owned by you under these Terms and Conditions and, without any error manifested, will not be liable to any request or examination.
6.8 We maintain all authority to close your account and to pay back to you the Account Balance at our sole and total circumspection and with no commitment to express a reason or give earlier notice.
7.0 Bonuses (The rules beneath is applicable if nothing else is declared in the advertisement/campaign material.)
8.0 General Betting Rules
8.1. A bet must be carried out by a already registered account by the holder.
8.2. A bet can only be carried out via the internet.
8.3. Betting can only be actualized and achieved when you have sufficient fund in your account with https://www.casinotoken.com.
8.4. The bet, once finished up, will be represented by the format of the Terms and Conditions legitimate and accessible on the Website at the season of the wager being acknowledged.
8.5. Credited into your account is the payout of a winning bet, comprising of the stake duplicated by the chances at which the bet was set.
8.6. Casino Token maintains the right to partially or fully alter bet payout that player has in his account in the event that it is ascertained by https://www.casinotoken.com in its sole choice and judgment that such payout has been won, playd, wagered or othervice attributed because of an error, mistake, misprint, technical error, force majeure or otherwise.
8.7. A bet, which has been put and acknowledged, can't be changed, withdraw or cancelled by you.
8.8. Available on our Website is the list of all the bets, with their status and details.
8.9. When you place a bet you recognize that you have gone through and comprehended in full these Terms and Conditions and Games Rules related the bet as expressed on the Website.
8.10. Casino Token handles your account, ascertains the accessible funds, the pending funds, the betting funds and also the measure of the winning. Unless demonstrated generally, these amounts are considered as the final and are regarded to be precise.
8.11. You are completely in charge of the bets set and initiated
8.12. Winnings will be posted into your account after the final result is affirmed by the official administering power of such game or sport or competition. In any case, Casino Token maintains the right to put aside any winnings should there be any examination and checking coming about because of any suspicion of criminal exercises that may have influenced the outcome. If any inconsistency is ascertain, Casino Token holds the privilege to void any related bets.
8.13. You therefore affirm and ascertain that you are not among those who are referred to as of a betting syndicate where a few parties are part of those that bets in order dodge, equivocate or distablish the Games Rules, these Terms and Conditions or some other rules of Casinotoken.com.
8.14. Statistics, live scores, live betting or publication content distributed and shared on the Casinotoken.com site is included information and Casinotoken.com does not recognize or acknowledge any risk at all if the information is erroneous. It is your obligation to know about all circumstances identifying with an event and to freely check all information shared on the Website.
8.15. Casinotoken.com maintains the right to pronounce a bet void, absolutely or in part,if it is evident that:
• bets have been provided, set and/or acknowledged because of a mistake;
• bets have been made at chances that are unmistakably wrong and emerge from chances offered by other gaming organizations;
• bets have been set and initiated after the circumstance has begun or after any due date set by Casinotoken.com (live betting rejected where allowed by CasinoToken.com);
• Syndicate betting has happened;
• Impact betting, where you have affected the result of the match in any capacity
• The outcome has been specifically or indirectly influenced by criminal activity
8.16. Communication blunders and mistakes do once in a while happen. The way our system works is that the bet is affirmed and ascertain just when it is gotten on our servers. Should there be a break in communication after you placing your bet and it has been gotten on our servers it will in any case take part in the active game. You will be notified whether you have won or lost once communication is re-built up. If the bet is not got on our servers then it will not participate and the bet amount will not be taken from your account.
8.17. Please notify Casinotoken.com within 7 days after the transaction has occurred if you are not satisfied with issue relating to bet with CasinoToken.com. Notice request made after such 7 day period will be neglected. Such a notice might be made in writing. In the possible case of an inconsistency between the outcome that shows up on your device and the outcomes in the transaction logs in our system, you concur that the outcomes in our system’s transaction logs as guaranteed by Casinotoken.com representatiove might be final, conclusive and binding.
9.0 Cancellations, Suspensions and Closure
9.1. Without limiting our capacity to depend on different solutions and alternatives that may be accessible to us, your account may be suspended and/or terminated or even cancel any remarkable wagers or bets at our total carefulness if that: (i) we think that you are taking part in illicit or false attitude while utilizing our Website; (ii) we think you are breaking any term of these Terms and Conditions; or (iii) we think you are acting in a way that is impeding to the behavior of our business.
9.2. Regardless of whether we suspect of fraud, suspend and/or put an end to an account and despite some other procurements and guidelines in these Terms and Conditions, we may choose to cancel and render null and void any wins/bets at our outright discretion where there is a technological disappointment, the dispute is claciffied as a fraud, disagreenment between the parties or you or another client with whom you have bet or wagered have broken any of these Terms and Conditions.
9.3. https://www.casinotoken.com maintains the right needed to shut or terminate your account and make a refund of the account balance without further clarification. Subject to any procurement of these Terms and Conditions despite what might be expected, exceptional bets will normally be respected and honored. Further, we hold the authority to suspend the entire or any part of the service for any reason at our sole decision and judgment and in such occasion we may, yet not be obliged to give you any notification, on the other hand, we may try to give you such notice as we regard practicable.
9.4 In order to become an Affiliate or the official represantative of CasnoToken.com the responsible person must contact Casino Token administration via live chat, email or any contact form found on website. If that is not done and the agreement haven’t been approoved - Affiliation to CasinoToken.com is considered to be non existent.
9.5 The payout is calculated stricly from player’s last deposit amount and winnings can’t exceed 10x of player’s last deposit amount.
10.0 Limitations of Liability
10.1. CasinoToken.com does not adopt any obligation for transmission, data input and/or errors analysis. Casinotoken.com, at its sole decision, maintains the right correct any undeniable errors and mix-ups regarding published odds and/or events/players/teams/etc. 10.2. By no means will Casino Token be responsible for any harm brought about by any erroneous, postponed, or insultive transmit of information through the web. Casino Token is allowed to begin any technologically sensible activity to safeguard customer information, however will not be obligated and will not assume liability if third party get control of, any process, or user information despite such action. No cases for harms may be affirmed against CasinoToken, in any such circumstances.
11.0 Robots and Other Artificial Intelligence Systems
11.1. Using any automated software is strictly disallowed and/or computer system in direct, or indirect ways with the services gave by Casino Token, including the execution of activities, for example, sending data from your PC to another PC with installed and active software and/or systems designed to provide you with an unfair advantage.
12.0 Force Majeure
12.1. Any disappointment or deferral in execution by Casino Token.com in relation of its commitments of service should not be regarded a violation of its commitments to you as client or user if such disappointment or postponement is considered by Casinotoken.com to be brought about by force majeure, which might incorporate yet not be restricted to flood, fire, seismic tremor, or act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks and information transfers systems created by human or nature variables, or some other such occasion beyond the sensible control of Casinotoken.com.
12.2. https://www.casinotoken.com will not admit or accept any responsible for any outcomes emerging out of any such force majeure events.
13.0 Intellectual Property
13.1. All material displayed on the Website, including however not restricted to content, logos, design, pictures, button symbols and program software is either claimed or authorized by CasinoToken. It is illegal to duplicate, print and/or download any segments of material distributed on the Website unless explicitly allowed by CasinoToken.com.
13.2. All trademarks exhibited on https://www.casinotoken.com site, including, however not restricted to trade names and different images are safeguard by international trademark laws. It is entirely precluded and disallowed to utilize them in any capacity without the earlier written permission and agreement of Casino Token.
14.1. If any pieces of these Terms and Conditions is regarded to be illicit or unenforceable by any competent power, such part may be excluded from these Terms and Conditions and every single other provision shall stay in force unaffected by such severance
14.2. If you are a player from the UK, US (or any of its states), Denmark, Spain, Netherlands, France, Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia you won’t be allowed to play real money wagering games.
14.3 To make bids more than EUR: 5 USD: 5 AUD: 7.5 NOK: 50 CAD: 7.5 RUB: 350 PLN: 22 BTC: 0.0001 ETH: 0.01 LTC: 0.1 BCH: 0.01 DOG: 2500, the gambler shall comply with the requirements of bonus wagering. The same applies to double wagering after a round is completed, unless otherwise indicated.
14.4 Cryptocurrency fees: BTC, ETH, BCH, LTC, DOGE - % from deposits is 0.4% + network fee paid by Player (for ETH network fee paid by Customer also has a deposit network fee)
14.5 BTC deposit confirmation time is 30-60min
15.0 Casino Play-Through Rules
Abuse and fraudulent activities
• CasinoToken.com claims all authority to suspend any player accounts that have been discovered took part in fraudulent and/or harsh exercises. Potential winnings and/or bonus funds may be appropriated for such accounts.
• The Casino Management maintains the authority to bar individual players from future bonuses and campaigns. Any such avoidance may be lifted at the personal decision of the Casino Management of CasinoToken.com
• To be qualified for any bonus showcased by CasinoToken.com all individual data submitted must be up to date and exact. CasinoToken.com claims all authority to drop any awards and winnings that have been paid out to any account with personal details that are inaccurate. Other
• A player that never carried out an effective and successful deposit preceding winning may only be permitted to make a withdrawal an amount that does not exceed five hundred Euro (€500) altogether, without reference to total amount won. The remaining balance will be relinquished.
• It is the obligation of the player to acquaint with the principles of the specific games. The rules guiding the game can be found by clicking on the question mark (?) symbol in the lower left corner of every game.
• The dominant currency on Casino Token is Euro (€) in spite of the fact that offers, bonuses, play possibility can be sent/enacted in local currencies.
• The general money related currency specified in Terms and Conditions and in different rules that guests can discover on CasinoToken.com is indicated and is qualified for the same amount of the bonus, free spins, withdraw and wagering. For instance - If reward is Euro 10 in the Euro Locality, then it will naturally get to be GBP 10.
• The site acknowledges and allow players from those nations and geographic districts where internet betting is permitted by law. It is the player’s sole obligation to ask about the current betting laws and regulations of the given locale before placing bet on the site.
• The site permits playing for USD, EURO, AUD, NZD, CAD, NOK, RUB, PLN, BTC, BCH, ETH, LTC, DOGE. Players can pick the money in their user accounts and the player comprehends that conversion rate for Bitcoin can change drastically based upon the market value. It is difficult to exchange Bitcoins to whatever other currency inside casino.
• Gambling at an online casino is generally accomplished for the purpose of entertainment . In any case, there is a group of individuals who lose control over themselves while betting. Before beginning to play, understand that gaming might not be seen as a source of acquiring money or method for recuperation from debts. It is valuable to stay informed concerning the time and the amount of money spent at an online casino daily.
We are Provably Fair Casino. Please, read everything about it here - Provably Fair Gaming Online
Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at email@example.com.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at firstname.lastname@example.org and inform us about your decision to stop gambling at the Website for a certain period of time or forever. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
You may contact any of the following organizations for consultation and support: http://www.gamblersanonymous.org/ga/ http://www.gamcare.org.uk/ https://www.gamblingtherapy.org/
PROTECTION OF MINORS
The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
However, we realise that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:
http://www.cyberpatrol.com/ http://www.gamblock.com/ http://www.solidoak.com/ http://www.netnanny.com/
Thank you and you are Welcome to Play in CasinoToken.com the best Online Casino in the World!
Terms and Conditions part 2 - Detailed Explanation
Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.
The website www.casinotoken.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Direx N.V., a company registered and established under the laws of Curacao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus.
Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
1.2. CHANGES TO TERMS AND CONDITIONS
These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
1.3. WHO CAN PLAY
The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
1.4. AVAILABILITY OF GAMES
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Switzerland, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, United States of America and the United Kingdom.
In addition to the above, Jumanji, Emoji planet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes, Vikings, Narcos, Conan, Ozzy Osbourne are unavailable in Azerbaijan, Canada, China, India, Indonesia, Malaysia, Qatar, Russia, South Korea, Thailand, Tunisia, Turkey, Ukraine.
Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
Players from Canada are not eligible to play the games from NYX.
1.5. ACCEPTED CURRENCIES
The website allows playing for the following currencies: USD, EUR, AUD, CAD, NZD, NOK, RUB, PLN, BTC, BCH, ETH, LTC, DOG
1.6. FEES AND TAXES
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
1.7. GAME RULES
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
1.8. DISCLAIMER OF LIABILITIES
By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
• do not warrant that the software or the Website is/are fit for their purpose; • do not warrant that the software and Website are free from errors; • do not warrant that the Website and/or games will be accessible without interruptions; • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
1.9. USE OF PLAYER ACCOUNT
Each player can create only one (1) personal account.
Creating multiple Player Accounts by a single player will lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active will be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
1.10. ANTI-FRAUD POLICY
The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
• participating in any type of collusion with other players • development of strategies aimed at gaining of unfair winnings • fraudulent actions against other online casinos or payment providers • chargeback transactions with a credit card or denial of some payments made • creating two or more accounts • other types of cheating
or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
• use of stolen cards; • chargebacks; • creating more than one account in order to get advantage from casino promotions; • providing incorrect registration data; • any other actions which may damage the Casino.
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at email@example.com to inquire about the payment methods which are most favorable for your country of residence.
The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
Please note that the minimal amount of deposit is 5€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.
1.12. WITHDRAWAL POLICY
The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.
The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.
All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.
The maximum withdrawal amount processed to a player is 4,000 €/$ per week and 15,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
All progressive jackpot wins will be paid in full.
Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
1.13. REFUND POLICY
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
1.14. DORMANT ACCOUNTS
An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your account is deemed inactive, and on the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.